Terms & Conditions

If you wish to order you can use the shop pages or email me, also if you have any questions or wish to order an item to collect from shows we are attending. E mail jennybellceramics@gmail.com

Terms & Conditions

MADE TO ORDER

If you choose to order via the shop or by email to me the items will take the same amount of time as they are all made to order. If you order via email I will contact you for payment when the item is ready to post. The images on the site are representational of the items available. Some ceramics are hand crafted to order. There will be variations in image, colour & form due to the unique quality of the individual piece. Printed Products shown on this website may vary slightly from the images displayed.

DELIVERY TIMES

Variable I will try my best to be within 30 days (depending on the time of year and work load). If item is needed for a certain date, please email us with your request & we will do our best to fulfil the order in time if possible.

 

DISCLOSURE OF YOUR INFORMATION

 

The information you provide to us will only be used to process information to fulfil and deliver orders, process credit card payments and provide support services on our behalf. We will not pass information on the usage of our website to third parties including any information that can be used to identify you. Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent.

SECURITY AND DATA RETENTION

We employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. We will retain your information for a reasonable period or as long as the law requires.

Personal data will only be used to complete orders & will then be destroyed. Personal date will not be given to any third parties. We shall ensure that access to the Personal Data is restricted to only the employees to whom it is necessary and relevant to process the Personal Data in order to complete your order.

 

BREAKAGES

All breakages must be notified immediately to facilitate any claim.

RETURNS POLICY

Should the item not meet expectations, it must be returned in it's original condition & packaging & a refund will be made, less cost of return postage.

The following points apply to items you may wish to return: -The goods must be unused. 
The goods must have all original labels attached, bags/boxes intact and be in a saleable condition.
The returned items must be received by Jenny Bell Ceramics within 14 days of delivery.

Please note that we unfortunately CANNOT offer returns on items listed which have 
been personalised for the customer. 

DELIVERY

To the British mainland only.

Delivery Costs are closely in line with standard Royal Mail costs and our system will work out the costing dependent on the weight. 

Certain areas of Highlands & Islands & Northern Ireland an extra loading applies.