Terms & Conditions

If you wish to order you can use the shop pages or email me, also if you have any questions or wish to order an item to collect from shows we are attending. E mail jennybellceramics@gmail.com

Terms & Conditions

MADE TO ORDER

If you choose to order via the shop or by email to me the items will take the same amount of time as they are all made to order. If you order via email I will contact you for payment when the item is ready to post. The images on the site are representational of the items available. All ceramics are hand crafted to order. There will be variations in image, colour & form due to the unique quality of the individual piece. No two pieces are identical. If ordering 6 mugs with birds on for example each bird will be in a different position.

DELIVERY TIMES

Variable I will try my best to be within 30 days (depending on the time of year and work load). If item is needed for a certain date, please email us with your request & we will do our best to fulfil the order in time if possible.

POST & PACKING

To the British mainland only.

By Post office standard parcel. The postage rate depends on the amount you spend.

but will be no more than £15.00 postage for UK Mainland desinations for orders over £150.00.

Certain areas of Highlands & Islands & Northern Ireland an extra loading applies.

BREAKAGES

All breakages must be notified immediately to facilitate any claim.

RETURNS POLICY

Should the item not meet expectations, it must be returned in it's original condition & packaging & a refund will be made, less cost of return postage.